Welcome to Flowers Ruislip. These Terms and Conditions ("Terms") set out the rules for the use of our website and online ordering service. Please read them carefully before placing an order. By accessing or using our website and placing an order for flower delivery, you agree to be bound by these Terms. These Terms apply to all customers across Ruislip and surrounding areas.
Flowers Ruislip offers an online platform for the purchase and delivery of fresh flowers within Ruislip and adjacent areas. This document outlines your rights and obligations regarding the use of our service, including how to place orders, payment procedures, cancellations, our liability, and applicable law.
To use our online flower delivery service, you must be at least 18 years old and have the legal capacity to enter into binding contracts. By placing an order, you confirm you meet these criteria.
Placing an order with Flowers Ruislip is simple and designed to ensure a seamless flower delivery service throughout Ruislip and surrounding localities:
Flowers Ruislip accepts secure online payments via debit or credit card, as well as other methods as specified during checkout. Payments must be made in full at the point of order. We use secure payment processors and do not store your card details.
All prices are shown in GBP (£) and include VAT. Upon successful payment, you will receive confirmation of transaction and order details. If we are unable to accept your order for any reason, you will be refunded via your original payment method.
We aim to provide reliable flower delivery throughout Ruislip and nearby areas. Deliveries are usually made between 9am and 6pm on the specified delivery date. Same-day delivery may be available for orders placed before our daily cut-off time, as stated on the website.
While we make every effort to deliver on your preferred date and time, we cannot guarantee delivery times due to external circumstances or high demand. If the recipient is unavailable at the time of delivery, we will attempt to leave the flowers with a neighbour, in a safe place, or contact the recipient where possible. A notification card will be left to advise the recipient of the attempted delivery.
Flowers Ruislip is not responsible for late deliveries caused by incorrect or incomplete address details provided by the customer, adverse weather, or other factors beyond our reasonable control.
Occasionally, due to seasonal availability or unforeseeable supply issues, we may need to substitute some flowers or packaging. In such cases, we promise to maintain the quality, value, and overall style of your chosen arrangement. We will only substitute items of equal or greater value.
If you wish to cancel or amend an order, please contact us as soon as possible after placing your order:
Any refunds due following cancellation will be processed to your original payment method. Please allow 3-5 working days for funds to clear, depending on your bank.
As flowers are perishable by nature, we unfortunately cannot accept returns for unwanted orders. If there has been an issue with the flowers you received or delivery did not occur as scheduled within Ruislip or nearby areas, please contact us within 24 hours of receipt. We may request photographic evidence and, where appropriate, provide a replacement or refund at our discretion.
Refunds or replacements are only available for genuine complaints relating to flower quality, incorrect items, or missed deliveries within our delivery area. Our decision in these matters is final.
It is your responsibility to ensure that delivery details are correct and that the recipient is available to receive the flowers. Please also ensure you provide any access instructions where necessary (for example, for offices or hospitals). We are not liable for failed deliveries resulting from incorrect or incomplete information.
Flowers Ruislip will not be liable for any direct, indirect, incidental, or consequential damages arising out of or in connection with:
Our maximum liability in respect of any claim arising from an order is limited to the value of the product or service purchased.
All website content, including images, text, logos, and layout, are the property of Flowers Ruislip or its licensors. They may not be reproduced, copied, or used without our written permission.
Your personal data is handled in accordance with our Privacy Policy and the requirements of UK data protection law. Delivery details are only used for the purposes of fulfilling your flower order and are not shared with third parties unless necessary for delivery.
Flowers Ruislip reserves the right to update these Terms & Conditions at any time. Any changes will be posted on this page and take immediate effect once published. It is your responsibility to review this page regularly to stay informed.
These Terms & Conditions and any dispute or claim arising from them are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision shall be deemed deleted and will not affect the validity and enforceability of the remaining provisions.
If you have any questions about these Terms & Conditions or require support with your flower delivery order within Ruislip or surrounding areas, please use the customer contact methods set out on our website. We are committed to ensuring a positive experience for all our customers.
By placing an order with Flowers Ruislip, you acknowledge and accept these Terms & Conditions in full. If you do not agree to these Terms, you should not use our online flower delivery service.
These Terms & Conditions apply to all online and telephone orders delivered throughout Ruislip and surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 93 Victoria Rd, Ruislip, HA4 9BH.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Ruislip, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Ruislip.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
