As a trusted local florist in Ruislip, Flowers Ruislip is dedicated to delivering only the freshest flowers to households and businesses throughout the area. We understand that the quality of your floral arrangement matters, which is why every bouquet and arrangement comes with our Fresh Flower Guarantee. Our commitment ensures each order is handled with the utmost care, from the moment it leaves our shop to its arrival at your door.
If your flowers arrive damaged or not up to the expected standard, please contact us immediately upon receipt. We kindly ask that you notify us as soon as possible on the day of delivery, providing photographs of the damaged or incorrect items. This will help us assess the issue swiftly so we can make it right for you. We are committed to resolving any concerns over damage or incorrect items quickly, confirming our reputation as Ruislip's trusted florist.
We guarantee that all flowers delivered by Flowers Ruislip to Ruislip and the surrounding areas will remain fresh for at least five days, provided they are cared for according to the guidelines included with your order. Should your bouquet show signs of ageing or significant wilting within this time frame, and you have followed our care recommendations, please reach out so we can address the issue. Our fresh flowers guarantee covers this freshness window, ensuring you always receive the premium experience you expect from a local florist.
Your satisfaction is our priority. If your flowers have arrived damaged, are missing, or do not meet our freshness standards within the five-day guarantee, Flowers Ruislip offers the choice of a full refund or a replacement arrangement, subject to our verification process. In most cases, we process refunds promptly through the original payment method or schedule a replacement delivery at your earliest convenience. In some instances, we may request photos or the return of the original bouquet for quality assurance purposes.
Should you have any concerns or complaints about your Flowers Ruislip experience, please get in touch outlining your issue and order details. Our dedicated team will acknowledge your complaint as soon as possible, typically within one business day, and aim to resolve the matter promptly—usually within three working days. We will keep you informed throughout the process and provide a clear resolution, whether it involves a replacement, refund, or another form of support. Your feedback is invaluable in helping us improve our service for both households and businesses in the Ruislip area.
Flowers Ruislip is proud to be your trusted, local florist, committed to impeccable customer service. Our returns, refunds, and complaints policy is built around honesty, transparency, and our promise to provide only the freshest flowers in Ruislip. Whether you’re celebrating a special occasion or brightening someone’s day, you can trust Flowers Ruislip to deliver quality and care—every time.
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